Refund Policy

At Docmed, we strive to provide a smooth and satisfactory experience for all our users, including doctors and patients. Our refund policy is designed to ensure fairness and transparency in all transactions while considering the unique nature of healthcare services.

1. Scope of Refunds

Refunds are applicable to specific scenarios outlined below:

• Service Non-Delivery: If a booked appointment or service is not delivered by the healthcare provider due to their unavailability or any other valid reason, a refund will be processed.
• Cancellation by Healthcare Provider: In case the healthcare provider cancels a confirmed appointment, the patient is entitled to a full refund.
• Technical Issues: If technical glitches or platform-related issues prevent the delivery of services as promised, a refund will be initiated.
• Double Booking: In the event of an accidental double booking resulting in service duplication, a refund will be provided for the duplicate booking.

2. Refund Process

• To request a refund, users must contact our customer support team through the designated channels provided on our website.
• The refund request should include relevant details such as the booking ID, the reason for the refund, and any supporting documents if required.
• Our team will review the request and initiate the refund process if the request meets the eligibility criteria.
• Refunds will be processed using the original payment method, and the timeline for the refund to reflect in the user's account may vary based on the payment gateway and banks involved.

3. Non-Refundable Items

Certain items/services may not be eligible for refunds, including:

• Consultation Fees: Once a consultation or service has been provided by the healthcare provider, the consultation fee is non-refundable.
• Diagnostic Tests: Fees for diagnostic tests and procedures are non-refundable unless explicitly stated otherwise by the healthcare provider or facility.
• Medicine and Consumables: Payments made for medicines, medical supplies, or consumables are generally non-refundable.

4. Dispute Resolution

• In case of disputes regarding refunds or service delivery, users can escalate the matter to our dispute resolution team.
• Our team will investigate the issue impartially, considering all relevant information provided by both parties.
• The decision of our dispute resolution team regarding refunds and related matters will be final and binding.

5. Cancellation Policy

• Users are advised to familiarize themselves with the cancellation policy specific to each healthcare provider or service.
• Cancellation policies may vary based on the healthcare provider's terms and conditions, and users are responsible for understanding and adhering to these policies.

6. Fraud Prevention

• Docmed has stringent measures in place to prevent fraudulent activities, including unauthorized transactions and misuse of services.
• Any attempt at fraudulent behaviour, including false refund claims, will be dealt with seriously, and appropriate action will be taken as per our policies and legal obligations.

7. Updates to the Refund Policy

• We reserve the right to update or modify our refund policy at any time without prior notice.
• Users will be notified of any changes to the refund policy through our website or other communication channels.

8. Contact Us

• For any questions, clarifications, or assistance regarding refunds or our refund policy, users can reach out to our customer support team.
• Contact details and support channels are available on our website for easy access

By using Docmed and availing of our services, users agree to abide by our refund policy and terms of service. We are committed to providing a reliable and trustworthy platform for healthcare interactions, and our refund policy is part of that commitment to customer satisfaction and fairness.